Customer service

Organizational image mostly usually depends on the worst employee we meet!

These training programs help customer service employees:

  • implement organisational goals;
  • develop a positive organisational image;
  • increase customer loyalty;
  • develop customer relations skills;
  • manage the communication process;
  • effectively resolve conflicts;
  • develop other skills needed for customer service.

General competencies

  • Customer service 
  • Client service by phone
  • Ethics of the written communication
  • Business letter writing
  • Communication ethics
  • Leader’s role in the development of customer service
  • Importance of the quality of customer care
  • Conflict resolution

Effective solutions

  • Creation of customer care standards
  • Customer service quality assurance and creation of assessment system
  • Customer service quality assurance 
  • Customer satisfaction monitoring

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